Customer Self Service

Repair Request

Repair Status

Product Search

Find your Acer product using Serialnumber, SNID or IMEI

* Mandatory Fields
** Mobile or Zip / Postal Code Mandatory

Product Search

Search Option

Select your option

SNID
SerialNumber
IMEI Number

Select Option

Enter Search Value

Error

SN / SNID / IMEI cannot be empty

How do I find my SNID or Serial Number

Auto-detect my Serial Number

Product Details

Home

Product Details

SN

Purchase Date
Warranty Expiry Date

Failure Symptom

FailureTechnical Problem

Problem
Unable to Log in

Customer Details

Name

E-Mail Mobile

Instructions

Case Search

Search Option

Select your option

SNID
SerialNumber
Request ID
Case ID
E-Mail

Select Option

Post Code

Required

Enter Search Value

Error

Required

No Records found.

Do you want to book unit for Repair ?

Yes or No

Search Product Using E-Mail, Mobile Number / Zipcode

E-Mail *
*

Zip / Postal Code **

Mobile **

Serial Number
Case Status

SNID
Case Creation Date

Case Closed Date
Carrier

Case ID
Tracking Number

Name
Track Your Product

Request ID

The data that you have provided does not match our records. Please verify and re-enter or call our Contact Center for further assistance

Home

Step 1

Product Details

SNID
Serial Number

IMEI
Purchase Date

Warranty Expiry Date
Warranty Status

The owner declares under his own responsibility to be a consumer according to the European Directive.

The owner declares under his own responsibility to be a professional user (who uses the product mainly for his professional activity).

If the purchase date is different from the one displayed above, please change the date and attach a copy of your receipt / invoice as proof-of-purchase.

* Attach Files

Required

Step 2

Failure Symptom

Problem
Please explain your problem and diagnostic steps

Characters Left

Required

System Password

Please provide your system password to allow a faster diagnosis of your problem. Refer to our warranty terms and conditions for further information and ensure you have made a backup of your personal data before sending in the unit for repair

Registration Details

Please insert your Email & Zip / Postal Code. If possible reuse the same data that you provided during Product Registration.

E-Mail

Required
Post Code

Required

STEP 3

Address Details

First Name

Required
Last Name

Required

Language

Required
Country
Required

Street Address
Required
Street Address2

City
Required
Post Code
Required

Phone

Required
E-Mail
Required

State
Required

Owner declares, under own responsibility to be a consumer user as defined by European regulation

Owner declares, under own responsibility to be a professional/commercial user (uses the product mainly for professional/commercial activities)

By submitting your query you accept our Privacy Policy Error

Required

Chronopost Details

Ordinateur portable, tablette, téléphone, accessoire, videoprojecteur : autant que possible, Dépôt en point relais.
Vous emballez votre produit et vous collez l’étiquette de transport en suivant les instructions qui vous seront fournies avec l’étiquette de transport. Vous déposez votre produit dans le point relais de votre choix, qui prendra en charge gratuitement l’envoi de votre produit en réparation. Au retour, le produit sera livré dans le même point Relais afin que vous puissiez aller le chercher.Vous pouvez visualiser la liste de points relais proches de chez vous dans la liste déroulante en bas de cet écran

Ordinateur de bureau, moniteur, tout produit très volumineux mis à part les trottinettes ; et les produits de la liste ci-dessus si vous ne pouvez pas les déposer en point relais : Dépôt dans un bureau de poste. Vous emballez votre produit et vous collez l’étiquette de transport en suivant les instructions qui vous seront fournies avec l’étiquette de transport. Vous déposez votre produit au bureau de poste de votre choix, qui prendra en charge gratuitement l’envoi de votre produit en réparation. Au retour, le produit vous sera livré chez vous. Si vous n’êtes pas présent à ce moment là, un avis de passage sera déposé dans votre boite aux lettres vous indiquant que votre produit a été déposé au bureau de poste le plus proche afin que vous puissiez aller le chercher

Trottinettes : Veuillez contacter le Service Client Acer
(https://www.acer.com/fr-fr/support/contact-acer/service-contact)
.

Required

Point Relais Chronopost

Required

Step 4

Before sending unit for repair

Please read the following instructions and confirm below

After receiving our E-Mail confirmation, please write case ID on shipping box

Wrap in original box (if available)

For any out of warranty repairs you will receive a cost proposal before we repair

Enclose copy of product "Proof of Purchase"

Remove any SIM/SD cards from your product (if applicable)

I have read and understood the instructions

I agree that the Acer Group can share my address details with third party companies
Previous

Required

Case Status

Your request submitted successfully.

Please quote your RequestID for further contact / correspondence with Acer