VOLUNTARY PARTS REPLACEMENT PROGRAM
Dear valued Acer Customer,

It has come to our attention that certain Acer Aspire Notebooks may overheat under specific conditions. Acer is therefore voluntarily issuing an alert and part replacement program for these products.

The affected units are Acer Aspire models AS3410, AS3810T, AS3810TG, AS3810TZ and AS3810TZG manufactured prior to September 15, 2009. In the affected units the microphone cable may overheat when extreme pressure is applied repeatedly to the left palm rest. As a result, the unit’s case may become deformed and the system may malfunction.

Acer has instituted a voluntary program to proactively replace the microphone cable in the affected units in order to eliminate any risk of overheating.

To determine whether your unit is affected and requires to be serviced, enter the Serial Number (22 digits alphanumeric code printed on the white label on the bottom of the product – see picture) OR the SNID (11 digits numeric code, also located on the white label) in the appropriate box below:

How to find the 'Serial Number' or 'SNID' of your Acer System?
For Notebooks, the Serial Number is located on the bottom of the unit.
The Serial Number is 22 alphanumerics characters.
The SNID is 11 numeric characters.
Please enter your notebook 'Serial Number' or 'SNID' and press 'Submit'
Serial Number :   *0 Characters entered
or
SNID :   *0 Characters entered
Submit